PRIVACY POLICY
At BTB Tours, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and store your data when you visit our website or use our services, as well as how we share your information with others. We take the highest possible level of security measures to collect, store, and share your personal data in compliance with applicable laws and regulations. We aim to provide you with comprehensive information about how we collect and use your data, as well as the purposes for which we process your information, the parties with whom we may share it, and the legal basis for doing so. We also discuss your rights regarding the protection of your personal information and your satisfaction with our services.
DATA CONTROLLER
Your personal data is protected in accordance with the protection of personal data. As the “data controller”, BTB Tours collects and processes your personal information as described below.
THE ÎNFORMATION WE COLLECT
– Personal information, such as your name, contact details and payment information, provided when you book a trip or contact us.
– Non-personal information, such as the browser type, IP address and device information, collected automatically when you visit our website.
PURPOSE OF PROCESSING PERSONAL DATA
Personal data can be collected by BTB Tours from different parties, such as customers, employees, potential customers, employee candidates, business partners and suppliers, in categories including identity information, contact information, customer information, transaction information, security information, legal and compliance information, and marketing and sales information.
Your personal data is collected for the following purposes:
– To provide you with products and services from the COMPANY, fulfill our obligations towards you, organize records and documents, comply with information retention, reporting, and tax obligations, as well as other obligations under local and international laws.
– To offer you personalized advertising, campaigns, benefits, and other services for sales and marketing purposes to increase the quality of our products and services.
– Manage our infrastructure and business operations, including compliance with internal policies and procedures related to accounting, auditing, billing, collections, IT systems, website hosting, data storage, business continuity, recordkeeping, document management, and printing.
-To communicate with you in order to provide you with the necessary information about IT requirements, system structure, the need for IT support services and the relevant information regarding these services and products
-Statistical analysis of sales and marketing activities.
-To process bookings and payments for travel services.
-Communicate with you about your bookings, updates and promotions. Improve our website and service based on your feedback and interaction.
Measure and increase customer satisfaction,complaint management,receive your opinions and suggestions for new services and products, receive your problem notification, inform you about products, services, complaints, requests.
– Taking orders, processing payment transactions, recommending products and services, online behavioral advertising, marketing, customer management, measuring and improving service quality, communication, optimization, auditing, risk management, control, promotion, analysis, identification of interests, scoring, profiling, marketing, sales, advertising.
– Comparative product and/or service offer, modelling, existing or new products’ studies and/or developments, to be used for all kinds of products and services that will be offered to you within the framework of the law and relevant legislation governing the activities described in the articles of association of BTB Tours. Subject to your disclosure of your personal information to BTB,
– In order to comply with information retention, reporting and information obligations set out by official institutions in order to fulfil the requirements of contracts and to fulfil legal obligations that BTB is subject to regarding the use of these services.In line with BTB Tours’ purpose of determining and implementing commercial and business strategies, they manage financial, communication, marketing research, social responsibility, purchasing (demand, proposal, evaluation, order, budgeting, contract) and internal system and application operations, as well as legal operations. These include anti-money laundering, anti-terrorism and other applicable laws. The personal data is processed within the terms of the purpose and within the applicable laws (including those outside the country of residence).
– We may share your information with trusted partners such as hotels, airlines, and tour operators in order to fulfill your travel bookings.
– We don’t sell or rent out your personal information for marketing purposes to third parties.
DATA SECURITY:
– We put in place security measures to make sure your personal information isn’t accessed, disclosed, or altered by unauthorized people.
– The payment details you provide are encrypted and processed securely through trusted payment gateways.
O WHOM AND FOR WHAT PURPOSES THE PROCESSED PERSONAL DATA CAN BE TRANSFERRED
Your personal data collected, limited to the above-mentioned purposes:
– BTB Tours business partners, suppliers, shareholders
– Persons or official institutions and organizations permitted by the provisions of legislation within the legal framework
– Legally authorized public institutions, administrative authorities, legal authorities
– BTB tours’ domestic and international subsidiaries
– Product / service comparison analysis, evaluation advertising and real or legal entities from whom we receive services for the realization of these purposes, program partners institutions and organizations institutions that we contracted to send messages to our customers within the framework of personal data processing conditions and purposes as specified in accordance with relevant legislation.
METHOD AND LEGAL GROUNDS FOR COLLECTING PERSONAL DATA
Your personal data from BTB Tours headquarters, applications made through contracted websites, and other institutions that provide / receive support services. It is also collected from real and / or legal persons who make transactions within any legislation or contracts, our website, mobile application, call centers, social media accounts, and any other channels that may be established / established in the future.
It is collected for the purposes set out above, within the framework of legal legislation by BTB tours.
RIGHT OF PERSONAL DATA SUBJECT
As personal data owners, if you submit your requests regarding your rights through the methods outlined below, BTB Tours will process your request as soon as possible and within a maximum of thirty days, depending on the nature of the request.
In this context, personal data holders;
To learn whether personal data has been processed or not,
Request information if personal data have been processed,
To find out the purpose of data processing and whether it is used according to its purpose,
To know the third parties with which personal data are shared domestically or internationally,
To request correction of personal data if there is incomplete or incorrect processing, and to request notice of transactions made within this context to third parties who receive personal data,
Although processed in accordance with relevant legislation, request deletion or destruction of personal data if reasons for processing disappear, and request notification of transactions to third parties.
Object to results that harm yourself by analyzing data solely through automated systems.
If personal data damaged by unlawful use, have right to compensation.
Update or delete personal info by contacting us.
Opt out of marketing at any time.
You can submit your request to exercise your rights mentioned above by writing or using the registered email address, a secure electronic signature, a mobile signature, or an email address within the framework of relevant legislation. In applications, only information about the applicant will be provided, and it will not be possible to obtain information about other family members or third parties. BTB Tours reserves the right to verify your identity before responding.
In your application, you must include the following information:
your name, surname, and signature (if the application is submitted in writing)
your ID number or passport number
your residential or workplace address for notifications
your e-mail address and telephone and fax numbers (if any)
the subject of your request
It is mandatory that you attach information and documents related to the subject (if any), as well as any other relevant data. You can send your applications in writing to BTB Tours, the data controller, by attaching the required documents.
You can make your applications via e-mail to btb.world@btbtours.com address.
According to the nature of your request, the information and documents that will allow identification must be provided to us in full and accurately. If the required information and documents are not provided, there may be issues with the full and accurate execution of the investigations carried out by BTB Tours on your behalf. In this case, BTB Tours reserves its legal right. For this reason, please send your application in full, including the requested information and documentation, according to the requirements of your inquiry.
If you request the deletion or destruction of your personal information, we will be able to comply with this request at the end of the timeframe determined under legal obligations. It is essential that the personal information we have about you is accurate and current. For this purpose, we kindly ask you to notify us immediately if there are any changes to your personal details.
By using our website and services, you agree to the terms of this Privacy Policy. We may update this policy periodically, so we recommend checking back regularly for any changes. If you have any questions or concerns about our Privacy Policy, please contact us.
CONFIDENTIALITY STATEMENT
Personal information, such as name, email address, work/home address, and phone number, that our visitors provide on this site will not be sold, rented, or used by BTB Tours in any other way for third parties.
BTB uses personal information only for limited purposes, including sending printed materials, newsletters, or notifications by email, evaluating job applications, and delivering products purchased.
Personal information is only accessible to authorized personnel and third-party companies who comply with confidentiality regulations.
Additionally, information such as browser type, geographical location, and age is used to gather statistical data, which is then used by BTB.
However, BTB does not guarantee the privacy policies of third-party websites that users access through links on their website. It is therefore recommended that users evaluate the privacy practices of sites they visit before sharing personally identifiable information with them.
